Return Policy & Order Issues
Questions how to address order issues, engraving errors, how to find your engravings, and our return policy.
TrophySmack Return Policy
Return Eligibility. To qualify for a refund on *non-custom* products, all returned items must be unused, undamaged, and in their original condition. All return requests must be requested within 14 days of the delivery date. Requests received after th
Damage, Defective, or Incorrect Products
At TrophySmack, we take pride in delivering high-quality products. If your order arrives damaged, defective, or incorrect, we’re here to help. Customers must contact our Support team within 14 days of the delivery date to report any damaged, defectiv
Where Are My Engravings?
Your engraving plates are typically stapled to the back of your packing slip to help prevent them from being lost or damaged during shipping. Be sure to check the back of the packing slip included in your package before reaching out to support. Didn’