TrophySmack Return PolicyUpdated 11 days ago

Return Eligibility

To qualify for a refund on *non-custom* products, all returned items must be unused, undamaged, and in their original condition.

All return requests must be requested within 14 days of the delivery date. Requests received after this timeframe will not be eligible for a return or refund.

Please note that customers are responsible for return shipping costs, as TrophySmack does not provide prepaid return labels.

Custom Product Policy

Because custom products are made specifically for your order, they are non-refundable for issues caused during the customization process, including:

Misspellings or incorrect text entered during the design process
Incorrect colors selected
Incorrect logos or uploaded photos
Any other customer-submitted design errors

Additionally, products that have been modified or altered by the customer after delivery are not eligible for a refund.

Need a Replacement Part?

In many cases, we can help correct customization issues by offering replacement pieces for purchase.

Available replacement parts include:

If you need assistance purchasing a replacement part, please contact our support team.

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