Order Issues & Refunds
Questions how to address order issues, engraving errors, how to find your engravings, and our return policy.
Damaged or Defective Products
If your product is damaged or defective, we will replace it free of charge once we understand what went wrong. We will need the following information to begin the replacement process:. Please reach out to our support team via [email protected]
I did not receive my engravings. Where are they?
Check your packing slip as your engravings will be stapled to the back to ensure that they are not lost or damaged in transit. If your engravings are not attached to the back of your packing slip, please allow 3-5 days for production plus shipping ti
TrophySmack Return Policy
All returns must be undamaged and in their original condition to qualify for a refund on non-custom products. User errors made during the custom design process, such as misspellings, incorrect colors, incorrect logos or photos, etc. are non-refundabl