Questions how to address order issues, engraving errors, how to find your engravings, and our return policy.
If your product is damaged or defective, we will replace it free of charge once we understand what went wrong. We will need the following information to begin the replacement process:. Please reach out to our support team via [email protected]
Mistakes happen. If there’s an error with your engraving, let us know. Please reach out to our support team via [email protected] with your order number and the following information -. YEAR (Line 1) :. TEAM NAME (Line 2) :. WINNER NAME (Line 3
Check your packing slip as your engravings will be stapled to the back to ensure that they are not lost or damaged in transit. If your engravings are not attached to the back of your packing slip, please allow 3-5 days for production plus shipping ti
All returns must be undamaged and in their original condition to qualify for a refund on non-custom products. User errors made during the custom design process, such as misspellings, incorrect colors, incorrect logos or photos, etc. are non-refundabl